How It Works
AI Finds the Language.
A Human Carries the Call.
The speed problem and the accuracy problem have different answers. ConveyConnect uses each one where it belongs.
Request an interpreter
From a console on the dispatch floor, or one-handed on a phone at the scene. The caller or the person in front of you stays on the line — there's no transfer and no callback.
The language gets identified
Select it directly, or let ConveyConnect+ identify it automatically and route to the right queue. This is the step that usually costs the most time, and it is the step AI is genuinely good at.
A certified interpreter joins
under 10 seconds on average, with a 98% connect rate, from a network of 70,000+ certified interpreters covering 200+ languages.
Which Half Is Which
ConveyConnect
Certified human interpreters, over-the-phone and in the field. You reach a person.
ConveyConnect+
Adds the AI-first triage layer with human escalation. The AI identifies and routes; a certified interpreter still carries the call.
The AI-first triage layer belongs to ConveyConnect+. Base ConveyConnect connects you to certified human interpreters directly.
Why Not AI All the Way Through
In a life-safety call, the words carry consequences. Dialect, distress, medical detail, and statements that may be read back later all need a certified human who is accountable for the interpretation.
So AI does the part that is a lookup problem — which language is this, where should it go — and a person does the part that is a judgment problem.
Try It on Your Own Calls
A no-cost 14-day pilot of ConveyConnect+ in full. Then keep ConveyConnect+ or stay on ConveyConnect. No credit card to start, and no automatic renewal.