For 911 & Emergency Communications
The Caller Can't Wait for a Callback
A non-English 911 call is still a 911 call. ConveyConnect puts a certified interpreter on the line in under 10 seconds — without transferring the caller, and without leaving your console.
200+ languages · 70,000+ certified interpreters · 24/7 nationwide redundancy
Every Second Spent Finding a Language Is a Second Not Spent on the Call
A caller reaches your center in a language your telecommunicator doesn't speak. The call is already in progress. Location is unconfirmed. Nature of the emergency is unknown.
What happens next decides the call. Hold time while a vendor line rings. A transfer that drops the caller. A guess at the language that sends the request to the wrong interpreter queue.
None of those are training problems. They're access problems — and they're fixable.
Three Steps, Inside the Call You're Already On
Request an interpreter
From the console, without hanging up and without a transfer that risks the caller.
The language gets identified
Your telecommunicator selects it, or ConveyConnect+ identifies it automatically and routes accordingly.
A certified interpreter joins
under 10 seconds on average, from a network of 70,000+ certified interpreters covering 200+ languages.
The caller stays on your line the whole time. There is no second call and no callback.
“Jose demonstrated exceptional professionalism and accuracy while translating during a 9-1-1 call. His clear and timely communication ensured vital information was conveyed without delay, allowing emergency responders to take appropriate action quickly.”
The Long Tail Is Where Language Access Actually Fails
Spanish coverage is not the problem. The problem is the call in a language your center sees twice a year — a regional dialect, a creole, a language with a small number of certified interpreters nationwide.
ConveyConnect covers 200+ languages across a network of 70,000+ certified interpreters, with 24/7 nationwide redundancy behind it. When one network can't field a language, the request doesn't dead-end there.
Already holding an interpreter contract? ConveyConnect can add networks on top of it rather than replacing it.
No Hardware. No Console Replacement.
ConveyConnect is a capability you add, not a platform you migrate to. It sits alongside the systems your center already runs — it doesn't ask you to replace a call-handling stack or retrain a floor.
Activation takes days, not a procurement cycle. Telecommunicators need minutes of orientation, not a training class.
Operational fit
- Works alongside your existing call-handling setup
- No hardware to buy, install, or maintain
- Activation in days
Pricing shape
Per-seat: $50 per seat per month, or $500 per seat per year, plus usage.
Every Call Leaves a Record
A telecommunicator sees a live transcript while the call is in progress, and the transcript stays attached to the call record afterwards. QA reviews a call from what was actually said rather than from memory and a recording someone has to sit through.
Transcripts can be exported when a records request, a review, or a discovery obligation calls for one.
During the call
A live transcript, visible to the telecommunicator as it happens.
After the call
The transcript stays on the call record for QA and training review.
When someone asks
Exportable for records requests and case files.
Built for a Buyer Who Has to Justify It
Language access in a 911 center is a compliance obligation as well as an operational one. ConveyConnect is built to satisfy it: certified human interpreters, a transcript on every call record, and security posture appropriate to public safety data. When someone asks how the obligation was met on a specific call, there is an answer on the record.
We name the obligations your center answers to and show how the product satisfies them. For the full explanation of what each obligation requires, Convey911's compliance hub covers it in depth.
Product security and compliance posture · Full compliance detail
Try It on Your Own Calls
A no-cost 14-day pilot of ConveyConnect+ in full. Then keep ConveyConnect+ or stay on ConveyConnect. No credit card to start, and no automatic renewal.
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